LiveWell

Terms of Use


Important Note Regarding Site Content

The information and content (collectively "Content") on this website (the "Site") is for your general educational information only. The Content cannot replace the relationship that you have with your health care professionals. The Content on this Site should not be considered medical advice. If you are experiencing a medical emergency, you should not rely on any information on this site and should seek appropriate emergency medical assistance (such as calling 911 from the US, 999 from the UK or 000 from Australia). You should always talk to your health care professionals for diagnosis and treatment, including information regarding which drugs or treatment may be appropriate for you. None of the information on this Site represents or warrants that any particular drug or treatment is safe, appropriate, beneficial or effective for you. Health information changes quickly. Therefore, it is always best to confirm information with your health care professionals. This Site does not knowingly post or publish health content that either contains false or misleading claims or promotes ineffective or dangerous products.

In compliance with the Optum Editorial Board and Content Management Policy we staff and maintain a content editorial board that meets semi-annually at a minimum. Content and links are managed via guidance from the Editorial Board and reviewed annually for currency, engagement, accessibility, appropriateness, and accuracy. The Editorial Board is chaired by the LAWW Director. The LAWW Content Editor is a permanent board member. Other board members are Optum Specialty Networks behavioral health employees, selected by the chair for two-year terms from the following areas; Clinical Operations, Quality Improvement, Consumer Affairs, Account Management, and Product (Behavioral Health, Employee Assistance Program, Work Life). The current members of the Editorial Board are:

  • B. Neubeck
    Director, Liveandworkwell
    22 Years of Consumer Behavioral Health Services and Portal Management
  • C. Carnahan
    Content Editor, Liveandworkwell
    3 years Behavioral Health Services and Masters of Library and Information Science
  • E.J Lim, MPH
    Accreditation Project Manager
    Over 12 years of experience in Quality Management and Improvement
  • K. Walsh, R.N.
    Executive Director of Clinical Programs
    Over 40 years in Psychiatric Nursing including over 25 years in Behavioral Managed Care
  • P. Ashenden
    Director of Consumer and Family Affairs
    30 years of Human Service Experience with 20 years in administrative positions
  • A. Jacobs
    Ph.D., Vice President, Behavioral Strategy & Analytics
  • K. McCune, MEd
    VP Optum EAP/WL Domestic Operations
    10 years developing, delivering and managing EAP and WorkLife Operation
    10 Years developing and delivering Early Intervention Services to Children/Families with Special Needs
    5 Years Developing and delivering Parent Education programs for families with young children birth-5.

For concerns and questions about content please utilize the page feedback option in the footer of any page. Any request made to the feedback option will be responded to within a reasonable time of submitting the request.

In compliance with the UnitedHealth Group conflict of interest policy employees may not engage in any activities, including outside employment, that conflict or appear to conflict with their responsibilities to and interest of UnitedHealth Group. This Policy sets forth UnitedHealth Group's requirement that employees avoid conflicts of interest and outlines the process and requirements for disclosing and addressing potential conflicts. This Policy is applicable to all authors as well.In compliance with the United Behavioral Health Care Advocacy Policy All Optum clinical personnel who use their professional clinical credentials within the context of their job responsibilities, including those who are involved in the clinical review process, are to be currently licensed in their respective discipline, and/or are to possess a current certificate or registration from a professional credentialing board in the United States. Clinical Personnel who conduct clinical reviews hold and active, unrestricted license and board certification as a psychiatrist or addictionologist, or an unrestricted license as a doctoral-level psychologist, and are appointed by the Regional Medical Director or a senior clinical vice president/ director to conduct peer reviews. By May 31 of each year, the Corporate Quality Management and Improvement Department conducts an annual audit of the credentials verification of clinical personnel for accuracy and completeness.

Terms & Conditions for Our Site

These Terms and Conditions, as well as our Website Privacy Policy and our Cookie Policy, describe the terms on which we offer you access to this Site, whether as a guest or a registered user. These Terms and Conditions constitute a legally binding agreement between you (i.e., the person using this Site), and United Behavioral Health including where United Behavioral Health may be operating under the OptumHealth Behavioral Solutions brand ("Company"). If you are helping another person use this Site, these Terms and Conditions, the Website Privacy Policy and the Cookie Policy constitute a legally binding agreement between both the helper and the person being helped and Company. Terms such as "we" or "our" refer to Company and its affiliate entities. Please read these Terms and Conditions carefully before you start to use our Site.

Please feel free to browse, communicate with, and otherwise use the Site. At the same time, please keep in mind that by viewing, using, browsing, transacting, or submitting any content or material on or to this Site, you agree to the most recent Terms and Conditions as well as the most recent versions of our Website Privacy Policy and Cookie Policy. We may change these terms at any time, and such changes will be posted on this or a similar page of this Site. It is your responsibility to review these terms each time you use this Site. By continuing to use this Site, you consent to any changes to our terms.

If you enter into any other agreement with Company, then these Terms and Conditions are in addition to the terms of such other agreement. Neither entering into this agreement, nor visiting this Site, nor any of these Terms and Conditions, guarantees that you are eligible to receive coverage from us for any plan offered through this Site or otherwise.

No Warranties for Our Site

We use reasonable methods to include accurate and up-to-date information on the site. However, there is always a possibility of human, technical or mechanical error.

WE DO NOT MAKE ANY REPRESENTATION THAT THE USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ANY IMPLIED WARRANTY OF ANY KIND, INCLUDING OF REPRESENTATION ABOUT ITS ACCURACY, COMPLETENESS, OR APPROPRIATENESS OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ASSUME FULL RESPONSIBILITY FOR USING THE INFORMATION ON THIS SITE, AND YOU UNDERSTAND AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY CLAIM, LOSS, OR DAMAGE RESULTING FROM ITS USE. YOU AGREE TO USE OUR SITE ON AN "AS IS" AND AN "AS AVAILABLE" BASIS. ALL FAULTS AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT REMAIN WITH YOU.

Our mention of specific products or services at this site does not constitute or imply a recommendation or endorsement by us, unless we explicitly state it.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. You may have additional rights as a consumer that vary from jurisdiction to jurisdiction and which are not specified in these Terms and Conditions.

No Liabilities for Our Site

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL LIABILITY FOR ANY DELAY, DIFFICULTY IN USE, INACCURACY OR INCOMPLETENESS OF INFORMATION, COMPUTER VIRUSES, MALICIOUS CODE, LOSS OF DATA, COMPATIBILITY ISSUES, OR OTHERWISE. WE WILL NOT BE LIABLE EVEN IF SOMEONE HAS ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS, AND/OR SOMEONE HAS INFORMED US OF A PROBLEM WITH THE SITE OR ITS CONTENT. YOU USE THE SITE AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO OUR SITE, OR ANY OTHER LINK WE PROVIDE TO ANOTHER SITE. This limitation of liability and exclusion of types of damages may not apply to you in whole or in part depending on the laws of country of residence.

Nothing in these Terms and Conditions shall exclude or limit in any way our liability in respect of personal injury or death caused by negligence, for fraud or fraudulent misrepresentation or any liability that cannot be excluded under applicable law, which may include customer protection legislation of your country of residence.

By using our Site, you accept at your own risk that the Internet may not perform as intended despite our efforts, your efforts, and the efforts of our and your Internet service providers.

Ownership, License and Restrictions on Use of Materials

As between us and you, all right, title and interest (including all copyrights, trademarks and other intellectual property rights) in this Site belongs to us, our licensees, or listees. In addition, the names, images, pictures, logos, and icons identifying our products and services are proprietary marks that belong to us. Except as expressly provided below, nothing contained herein shall be construed as conferring any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property rights.

You are hereby granted a nonexclusive, nontransferable, limited license to view, copy and use information retrieved from this Site provided it is solely for your personal information, education, and non-commercial use, and provided you do not remove or obscure the copyright notice or other notices. Except as expressly provided above, no part of this Site, including but not limited to materials retrieved therefrom and the underlying code, may be reproduced, republished, copied, transmitted, or distributed in any form or by any means. In no event shall materials from this Site be stored in any information storage and retrieval system without prior written permission from us.

As an individual, you may, for personal use, bookmark or point to our Site's public homepage. Other users and sites may include a link only to our Site's homepage. We prohibit linking to other content within our Site without our express written permission. This license expressly prohibits the framing of our content in any way. It also prohibits any other activity that may create a misimpression or confusion among users with respect to sponsorship or affiliation. This site does not accept advertising or sponsorship.

Your Idea Submissions to Our Site and Content Entered in Interactive Programs

Apart from personal information, which we address through our Website Privacy Policy and our Cookie Policy, information you submit to us through our Site or otherwise, will become and remain our property to the extent permitted by applicable law. For example, we may use one of your questions in a future version of our Frequently Asked Questions (FAQ), but only in a format that does not identify you.

Personal information includes your writings in our coaching, journaling or other interactive tools if you access to and use them. Use good judgment and discretion prior to making each submission, especially if it includes any personal information. We are under no obligation to review any information posted by third parties on this Site for accuracy, and information on the Site may be false or misleading.

Conduct: If you are using any of the interactive programs, you agree:

  • that your use of this Site and/or services on this Site is subject to all applicable laws and regulations;
  • not to post, submit content to or use the Site or its services without the consent of a parent or guardian if you are under the age of 18;
  • not to use the Site for illegal purposes;
  • not to commit any acts of infringement on the Site or with respect to content on the Site;
  • not to use the Site to engage in commercial activities;
  • except as otherwise expressly provided in these Terms and Conditions, not to copy any content from the Site and redistribute it in anyway unless your were the author of the content;
  • not to attempt to gain unauthorized access to other computer systems from or through the Site;
  • not to access or attempt to access any portions of the Site to which you have not been explicitly granted access, and you agree that any such access or attempt may be, among other claims, a violation of the United States of America Computer Fraud and Abuse Act or other similar legislation;
  • not to interfere with another person's use and enjoyment of the Site or to impersonate another person or misrepresent yourself;
  • not to use the Site for chain letters, junk mail, spamming, or use of distribution lists;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and
  • not to interfere with or otherwise harm the security of this Site or any systems related to the Site.

Content: You agree not to submit any material or information to this Site that:

  • contains vulgar, profane, abusive, or sexually explicit language, epithets or slurs, text or illustrations in poor taste, inflammatory attacks of a personal, sexual, racial or religious nature, or expressions of bigotry, racism, discrimination or hate;
  • is defamatory, threatening, disparaging, false, misleading, inaccurate, deceptive, fraudulent, contains gross exaggeration or unsubstantiated claims, or violates the rights or right of publicity of any third party;
  • contains copyrighted content without the express permission of the owner of the copyrights in the content or otherwise permitted by applicable laws;
  • advertises, promotes or offers to trade any goods or services;
  • is intended primarily to promote a cause, whether political, religious or otherwise;
  • discloses any personal information relating to or images of another person without their express consent;
  • infringes any copyright, trademark, patent, trade secret, or other intellectual property right or right of privacy or publicity;
  • could be used by someone to steal a person's identity, like a social security number or credit card information; or
  • contains viruses or other harmful, disruptive or destructive files.

If you do post content or submit material, and unless we indicate otherwise and to the extent permitted by applicable law, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms and Conditions and will not cause injury to any person or entity; and that you will indemnify the Company or its affiliates for all claims resulting from content you supply. Notwithstanding the above, to the extent that such content or material constitutes personal information, we will process it in accordance with the Website Privacy Policy and Cookie Policy.

If you do not want to grant us permission to use your content or material in accordance with these terms, please do not share it with or submit it to us. We have the right to remove any content or material that you post or submit on this Site if, in our opinion, your content or material does not comply with content standards set out in these Terms and Conditions.

If you have access to or use any of affiliated or contracted interactive programs, sites, or applications, your use of those programs will be governed by those specific terms and conditions and privacy policy. Please review those terms and conditions and privacy policy prior to using those programs.

Copyright Infringement

The Digital Millennium Copyright Act of 1998 (the "DMCA") in the United States of America and similar copyright laws in other jurisdictions provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under applicable copyright law. If you believe in good faith that content or material on this Site infringes a copyright owned by you, you (or your agent) may send the Company a notice requesting that the material be removed, or access to it blocked. This request should be sent to: DMCARegisteredAgent@uhc.com; or, alternatively to: UnitedHealth Group, Attn: DMCA Registered Agent, 9900 Bren Road East, Minnetonka, MN 55343.

The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and email address of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, applicable law may permit you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by applicable law. Notices and counter-notices with respect to the Site should be sent to the address above. Any request made to the address above will be responded to within a reasonable time of submitting the request.

Downloading Software from our Site

We may allow you to download software from our Site. We license the software, including all files, images, and data it contains or generates (collectively called "software") to you only for your own personal use. We do not transfer the title to the software to you, we retain full and complete title and all intellectual property rights therein. You may not sell, distribute, decompile, reverse engineer, dissemble, or otherwise reduce the software to any other form whatsoever, except as permitted by applicable law.

Site System Integrity

You may access our system for normal non-commercial use. You may not use any device, software, routine, or agent to interfere or attempt to interfere with the proper working of our Site. You may not take any action, which imposes an unreasonable or disproportionately large load on our infrastructure. You may not disclose or share your access code or password to or with third parties or use these codes for any unauthorized purpose. You may not attempt to log in with a username other than your own. We have the right to disable your access code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.

We do not guarantee continuous, uninterrupted access to our services and operation of our Site. Numerous actions beyond our control may interfere with our Site.

Links referenced out of the Site

While visiting our Site, you may leave the Site and access certain external sites. We provide links to other sites solely as pointers to information on topics that may be useful to you. We do not endorse, and are not responsible for the content and accuracy of these sites. We also do not warrant that these sites are free from any claims of copyright, trademark, or other infringement of the rights of third parties, or that such sites are free of computer viruses. We are also not responsible for the contents of any site linking to our Site. We do not have a financial or business relationship to any of the sites to which we link unless otherwise stated.

Governing Law; Legal Jurisdiction; and Statute of Limitations

The laws of the State of California govern these Terms and Conditions and your access to and use of this Site, without regard to conflict of law principals. You submit to the exclusive jurisdiction of the courts in the State of California and waive any jurisdictional venue or inconvenient forum objections to such court. Notwithstanding the above, we acknowledge that, depending on your country of residence, the laws of your home jurisdiction may govern in whole or in part your access to and use of our Site and these Terms and Conditions and you may have the right to bring proceedings in your home jurisdiction.

Before seeking legal recourse for any harm you believe you have suffered from your access to our Site, you will give us written notice specifying the harm and 30 days to cure the harm after providing such notice. In the event that you believe our Site has irreparably harmed you, you agree to inform us and to give us thirty (30) days to cure the harm before initiating any action. You must initiate any cause of action within one (1) year after the claim has arisen, or you will be barred from pursuing any cause of action. This limitation may not apply to you in whole or in part depending on the laws of your country of residence.

Integration and Severability

In the event that we fail to enforce any of our rights under this agreement, or applicable laws, it shall not constitute a waiver of such right or any other right(s).

These Terms and Conditions, our Website Privacy Policy, and Cookie Policy constitute the entire agreement between you and us pertaining to our Site.

A court, or other tribunal of competent jurisdiction, may hold that a provision of this agreement is unlawful, void, or for any reason unenforceable. In that event, the provision will be deemed severable from this agreement and not affect the validity or enforceability of the remaining provisions. We will replace the unenforceable provision by an enforceable provision that comes closest to the intention of the underlying unenforceable provision.

Termination

You may, at any time, decide to discontinue using our Site. In addition, we may issue a warning, temporarily suspend, indefinitely suspend, or terminate your license to use this Site under these Terms and Conditions in our sole discretion at any time for any reason.

Upon termination of these Terms and Conditions, you must stop using this Site, including all Content, and agree to destroy all copies of materials obtained from our Site, as well as all related documentation, electronic copies, installations, or Content in your possession or control.

Contact Us

To contact us, please write to us at:

United Behavioral Health
425 Market Street, 27th Floor
San Francisco, California 94105


*Resources and information available to you on liveandworkwell.com may vary depending on your benefit.


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